Questions, answered.

Yes. Your message is written out in real ink at a desk in Pittsburgh. It isn't printed in a handwriting font. That's the whole point of the thing.

Handwritten ($12.99) means we write your message out with a pen. Typed ($9.99) means your message is printed neatly on the back. Both are printed, stamped and mailed for you. Typed is offered on newer designs as it rolls out.

Up to 255 characters, about two or three sentences. Every card has six lines for your message. Type it on any design page and the preview shows how it fits.

We print, write and mail it within 5–7 business days. USPS usually takes another 3–5 days after that. If we can't make that window, you'll get an email on or before the ship date with a new one. Wait for it, or cancel for a full refund. Your call.

That's the default. Give us their name and address at checkout and the card goes to them, not to you. Blank card packs are the opposite: those come to you, unwritten, so you can send them yourself.

Yes. Every price on the site includes the stamp and shipping. Nothing gets added at checkout.

Not yet. Everything ships by USPS within the United States only.

Email us within 30 days and we'll replace it free. No photo needed. If it's been 21 days or more since we mailed it and nothing arrived, take your pick: a replacement or a full refund.

We'll reprint and remail at half price. Not free, because the first one really did get printed, written and mailed, but we're not going to charge you full price for a slip.

Almost. We'll decline a message that's harassing, threatening, obscene or unlawful, and refund the order in full if we do. You're responsible for what your message says and for having a good reason to write to the person.

We keep a copy of each message with its order for 12 months, so we can reprint a card or settle a problem. Recipient addresses are used once and deleted within 90 days. See the privacy policy.

Any time, from the link in your confirmation email or by emailing us. It takes effect before the next billing date. Cancelling stops future charges. It doesn't refund the month you've already paid for, and you'll still get that envelope.

Four postcards in a design you choose, two puzzle cards, three stickers and a thank-you card. It ships the first week of each month, postage included.