SolarGrove PrintsThe short version: if it arrives damaged or wrong, we replace it free within 30 days, no photo needed. If it never shows up, you choose a replacement or a refund.
Damaged, wet or wrong
Email us within 30 days and we'll replace it free. No photo needed. One replacement per order.
Never arrived
If it's been 21 or more days since we mailed it and nothing turned up, tell us and take your pick: a replacement or a full refund.
A typo in the address
We'll reprint and remail at half price. Not free, because the first one really did get printed, written and mailed.
Blank card packs
Unopened packs can be returned within 30 days for a full refund. Return shipping is on you unless the mistake was ours.
Written cards
Cards mailed straight to a recipient with your message can't be returned once they're written, but if something went wrong, we'll make it right.
The club
If a club envelope arrives damaged, we replace the damaged pieces with your next month's shipment. You can cancel any time, and it takes effect before the next billing date. Cancelling stops future charges. It doesn't refund the month you've already paid for, and you'll still get that envelope.
How refunds work
Refunds go back to your original payment method within 7 working days.
Start a return or replacement
Email support@solargroveprints.com with your name and what went wrong. One person reads it, so give it a few days.